Customer centricity template

td helpdesk

Last Update 8 months ago

A teamdecoder team template is a master file that we at teamdecoder created, very often with partners, to make your start into the teamdecoder experience easier.

This feature is technically ready but we are still adding more relevant content for you. All existing templates are WIP, you find general info on how our templates work below.

If you have an idea for a template, please write to [email protected]!


Name:

Customer Centricity


Target group:

department heads, CEOs, sales


Use-case:

You want to put your customers more in the center of your purpose and action to understand them better and offer better products and services as well as making better communication.


Screenshot:

The template idea:


  • you use the SKILLS list for your traditional circles, structured according to a certain subject, like marketing or sales.
  • and you use the ROLES list for new strategic roles, created to be more customer centric
  • SKILLS meet in SKILL CIRCLES and ROLES meet in STRATEGY CIRCLES
  • the new strategy circles consist of representatives of each skill circle - this is organized by LINKS (see screenshot 2)

Get in touch for a more detailed intro!

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